![]() For outbound voice usage initiated by invoking the startOutboundVoiceContact API or using Amazon Connect outbound campaigns, you are billed on a per-second basis (minimum 10s) from the time the contact attempt is initiated by Amazon Connect.Īmazon Connect telephony offers four types of numbers: direct inward dial (DID), toll-free phone numbers (TFN), shared cost numbers, and Universal International Freephone numbers (UIFN) 1 in more than 100 countries worldwide, which are charged on a per-day rate.Īmazon Connect telephony provides a blended rate to make both inbound and outbound calls. Amazon Connect Voice service usage for inbound calls as well as manual outbound calls dialed from the contact control panel (CCP), is determined by the seconds your end-customer is connected to the service. ![]() With voice service usage, you are billed on a per-second basis (minimum 10s). 90 days free usage of Amazon Connect forecasting, capacity planning, and scheduling upon first-time feature activationįor Amazon Connect Voice, there are two charges associated with usage, voice service charges and telephony charges.180 transactions per month with Amazon Connect Voice ID, split evenly across enrollment, authentication, and fraud detection.500 messages per month for chat messages with Amazon Connect Contact Lens.90 minutes per month for audio calls with Amazon Connect Contact Lens.1,000 profiles per month with Amazon Connect Customer Profiles.100 tasks per month with Amazon Connect Tasks.500 messages per month with Amazon Connect Chat.Other Amazon Connect capabilities also part of the Free Tier during your first year include: 30 minutes per month of inbound toll-free calls made from the USįor example: If you create your instance in the Asia Pacific (Sydney) region, you get one DID number from Australia, receive 30 minutes of inbound DID calls to that number, and can use Amazon Connect to place 30 minutes of outbound calls to numbers in Australia.30 minutes per month of outbound calls made to numbers in the country in which the AWS region is located. ![]() 30 minutes per month of inbound DID calls.A direct inward dial (DID) number from the country in which the AWS region is located.90 minutes per month of Amazon Connect service usage.As part of the AWS Free Tier, you can get started with Amazon Connect for free.įor the first 12 months of your initial Amazon Connect cloud contact center deployment in any region, you receive:
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